COVID-19

Update: Sun Valley Resort and Snowbasin Resort to Close Mountain Operations

March 15, 2020, Salt Lake City, Utah:

After careful monitoring of the ever-evolving environment around COVID-19, and following guidance from local and national health organizations, Sun Valley and Snowbasin Resorts have decided to close for the remainder of the 2019-20 winter season. This decision has been made proactively for the safety and interest of our employees, guests, and communities.

Effective March 16, 2020, all mountain operations at both resorts will close. This includes lift operations, ski school, dining outlets, retail and rental services.  

All winter lift tickets, lessons, or rentals that were purchased online and dated March 16, 2020, or later will be refunded automatically within 14 business days. If you have questions or concerns please contact us at:

Snowbasin: 801-620-1000 | info@snowbasin.com
Sun Valley: 888-490-5950 | lifttickets@sunvalley.com

We expect to see high call volumes due to this announcement, so please be patient as we work to accommodate all guests.

We recognize that this decision will have a significant impact on our employees.  They are truly the heart of our operations and the reason our resorts are such a valued part of our communities. We are working closely to accommodate their needs during this time of uncertainty and transition and will communicate and coordinate with employees over the coming days.

We are very grateful to all our customers, guests, pass holders, business partners, local officials, health care providers and other stakeholders who are working through this difficult time with us and our communities. We look forward to moving beyond this situation and welcoming everyone back for many summer and winter seasons to come. 

Where can I find more information about COVID-19 in Idaho?

Guest Frequently Asked Questions

If the Coronavirus/COVID-19 Pandemic improves, will the resorts reopen?
We are following guidance from the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). If conditions improve, we will reevaluate our operation.

How does the closure impact my season pass?
2019-2020 season passes are non-refundable and non-transferable to another season.  We will be reviewing these policies and providing any updated guidance in the coming weeks.  We appreciate your patience during this unprecedented time.

Will I receive a refund on tickets that are pre-purchased from 3/16/20 through the rest of the season?
All tickets that were purchased with a future date will be refunded automatically to the card used when making the purchase. Please allow up to 2 weeks for the refund to process. Snowbasin Customer Service can be reached at 801-620-1000 or ticketsales@snowbasin.com.  Sun Valley Customer Service can be reached at 888-490-5950 or lifttickets@sunvalley.com

What are my refund options for other mountain products purchased?
We will automatically refund products dated 3/16/20 or later, including ski school and equipment rentals, to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. Snowbasin Customer Service can be reached at 801-620-1000 or info@snowbasin.com and Sun Valley Customer Service at 888-490-5950 or lifttickets@sunvalley.com. Please note that we expect to see high call volumes due to this announcement, so please be patient as we service all guests

I’m currently staying at a Sun Valley Resort hotel. How long can I stay here?
At this point, Sun Valley Resort is not taking new reservations through May 1, 2020. If you are currently staying with Sun Valley Resort, please inquire with the front desks for those plans. They may be reached at reservations@sunvalley.com or 800-786-8259.

Will uphill travel be allowed with resorts closed?
At this time, Sun Valley will allow uphill travel. Please adhere to the following when traveling uphill:

Snowbasin uphill travel will be closed until further notice.

What is your rebook and refund policy for lodging?
For Sun Valley lodging, you can receive a full refund for any bookings made for dates during the resort closure period. Please Contact Sun Valley Customer Service at 888-490-5950 or reservations@sunvalley.com

Will I be able to shop or dine at Snowbasin or Sun Valley?
No, all shopping and dining locations on the mountains will be closed until further notice starting March 16. 

What impacts will this have on resort summer operations?
It is too early to determine the impacts of COVID-19 beyond our current situation. Snowbasin Resort and Sun Valley Resort will announce summer operation openings at a later date.

When will I be able to access my locker to pick up my equipment?
Sun Valley will be available by appointment from 10 am to 5:00 pm Monday, March 16 through Wednesday, March 18 for locker holders to empty items from lockers at both Warm Springs and River Run.   
If you are unable to come in during this period please reach out for an appointment at a later time.

Snowbasin will be closed with no access to lockers and will communicate with locker holders on a future date to return and pick up equipment. 

Will Snowbasin Resort be open to return Learn & Earn Gear?
Snowbasin will be closed with no access to return the gear. We will communicate with Learn & Earn members on a future date to return equipment.  Please note that guests who purchase the second year of the program, Learn, Earn & Return, do not need to return their equipment. That program will be on sale at a later date.

Where will resorts post new information or updates?
New information will be communicated via resort websites, social media channels, and email.