RESORT UPDATES

Update: Sun Valley Resort Begins to Open Summer Operations

May 19, 2020

Sun Valley Resort to begin Summer Operations week of May 17th, in compliance with Idaho Phase II Business protocols and have scheduled dates for Phase III and IV.   Stages of Reopening Protocols can be found here.

The health and wellbeing of our employees, guests, and community are paramount.  Overall additional cleanliness and safety measures have been taken across the Resort, in accordance with state & local guidelines.  These measures include:

We look forward to welcoming you back for Summer 2020 to enjoy the great outdoors & all that Sun Valley Resort has to offer!

Below outlines Resort Operations Opening Dates & New Hours:  

Food & Beverage Operations:

Golf: 

Spa: 

Lodging: 

Retail:

Recreation:

 

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Update: Sun Valley Resort and Snowbasin Resort to Close Mountain Operations

March 15, 2020, Salt Lake City, Utah:

After careful monitoring of the ever-evolving environment around COVID-19, and following guidance from local and national health organizations, Sun Valley and Snowbasin Resorts have decided to close for the remainder of the 2019-20 winter season. This decision has been made proactively for the safety and interest of our employees, guests, and communities.

Effective March 16, 2020, all mountain operations at both resorts will close. This includes lift operations, ski school, dining outlets, retail and rental services.  

All winter lift tickets, lessons, or rentals that were purchased online and dated March 16, 2020, or later will be refunded automatically within 14 business days. If you have questions or concerns please contact us at:

Snowbasin: 801-620-1000 | info@snowbasin.com
Sun Valley: 888-490-5950 | lifttickets@sunvalley.com

We expect to see high call volumes due to this announcement, so please be patient as we work to accommodate all guests.

We recognize that this decision will have a significant impact on our employees.  They are truly the heart of our operations and the reason our resorts are such a valued part of our communities. We are working closely to accommodate their needs during this time of uncertainty and transition and will communicate and coordinate with employees over the coming days.

We are very grateful to all our customers, guests, pass holders, business partners, local officials, health care providers and other stakeholders who are working through this difficult time with us and our communities. We look forward to moving beyond this situation and welcoming everyone back for many summer and winter seasons to come. 

Where can I find more information about COVID-19 in Idaho?

Guest Frequently Asked Questions

If the Coronavirus/COVID-19 Pandemic improves, will the resorts reopen?
We are following guidance from the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). If conditions improve, we will reevaluate our operation.

How does the closure impact my season pass?
2019-2020 season passes are non-refundable and non-transferable to another season. Sun Valley Resort is incredibly grateful for our loyal season pass holders and their continued support. During these unprecedented times of public health and economic concern, we are offering an even greater commitment to provide the best service to our valued guests. View our newly added pass holder benefits and information here.

Will I receive a refund on tickets that are pre-purchased from 3/16/20 through the rest of the season?
All tickets that were purchased with a future date will be refunded automatically to the card used when making the purchase. Please allow up to 2 weeks for the refund to process. Snowbasin Customer Service can be reached at 801-620-1000 or ticketsales@snowbasin.com.  Sun Valley Customer Service can be reached at 888-490-5950 or lifttickets@sunvalley.com

What are my refund options for other mountain products purchased?
We will automatically refund products dated 3/16/20 or later, including ski school and equipment rentals, to the card used when making the purchase. Please allow up to 14 business days for the refund to process before reaching out to our customer service. Snowbasin Customer Service can be reached at 801-620-1000 or info@snowbasin.com and Sun Valley Customer Service at 888-490-5950 or lifttickets@sunvalley.com. Please note that we expect to see high call volumes due to this announcement, so please be patient as we service all guests

I’m currently staying at a Sun Valley Resort hotel. How long can I stay here?
At this point, Sun Valley Resort is not taking new reservations through May 30, 2020. If you are currently staying with Sun Valley Resort, please inquire with the front desks for those plans. They may be reached at reservations@sunvalley.com or 800-786-8259.

Is golf permitted under the self-isola‚Äčtion order?
Golf is an outdoor activity permitted by the self-isolation order, but it must be done in compliance with Social Distancing Requirements. For additional resources please see the Idaho Goverment Website

What are the Social Distancing Requirements regarding Golf?

When do you plan to open the Sun Valley golf courses?
We will continue to follow the guidance of the local and state health agencies, and the self-isolation ordinances. We plan to open the golf course in a limited capacity, abiding by social distancing requirements regarding golf. Please check the golf page for updates and news.

Will uphill travel be allowed with resorts closed?
At this time, Sun Valley will allow uphill travel. Please adhere to the following when traveling uphill:

What is your rebook and refund policy for lodging?
For Sun Valley lodging, you can receive a full refund for any bookings made for dates during the resort closure period. Please Contact Sun Valley Customer Service at 888-490-5950 or reservations@sunvalley.com

Will I be able to shop or dine at Snowbasin or Sun Valley? 
Currently, all shopping & dining outlets are closed until the Isolation Orders are lifted. Beginning May 18, some operations might open. Openings will be announced via resort website, social media channels, and email.

What impacts will this have on resort summer operations?
The health & wellbeing of our employees, guests & community are paramount. We are taking this time to reevaluate and improve our services and offerings, given the ever-changing environment. Openings will be announced via resort website, social media channels, and email.

When will I be able to access my locker to pick up my equipment?
Sun Valley will be available by appointment from 10 am to 5:00 pm Monday, March 16 through Wednesday, March 18 for locker holders to empty items from lockers at both Warm Springs and River Run.   
If you are unable to come in during this period please reach out for an appointment at a later time.

Snowbasin will be closed with no access to lockers and will communicate with locker holders on a future date to return and pick up equipment. 

Where will resorts post new information or updates?
New information will be communicated via resort websites, social media channels, and email.