Winter FAQs

Since 1936, Sun Valley Resort has been providing access to a healthy outdoor lifestyle for its guests. The safety, health, and well-being of our employees, guests, and community have always been of the utmost importance, and as Sun Valley prepares to welcome guests for another amazing winter on the slopes, we have adjusted some of our protocols and procedures to ensure that everyone can safely enjoy all that our resort has to offer.

Sun Valley Resort is committed to following all state and local health ordinances and will adjust operations and safety protocols as needed throughout the course of the season to protect the health of our employees, guests, and community. In the below tabs, you will find answers to frequently asked questions about our winter operations and the steps we are taking to provide the safest and healthiest environment possible at our resort.
 

    On the Mountain

    Are you requiring reservations to ski and ride?
    No, we do not have plans to require guests to make reservations to ski and ride on Bald or Dollar Mountains this winter. However, we encourage you to purchase your lift tickets in advance online to guarantee your spot on the mountain, as there may be times throughout the season when we are required to put daily caps on the number of lift tickets sold at our base area ticket windows.

    Are you requiring parking reservations?
    No, parking reservations are not required.

    Do I need to show proof of vaccination to use any of Sun Valley Resort's facilities or amenities?
    No, we are not requiring guests to show proof of vaccination to use any of our resort's facilities or amenities.

    Are you loading chairlifts and the gondola at full capacity?
    Yes, we are loading our chairlifts and gondola at full capacity this season, and our gondola cabins will be sanitized at regular intervals throughout the day. If you or a member of your party prefers to ride alone or does not wish to be grouped with guests from another party, please notify a lift attendant and they will gladly accommodate you.

    Am I required to wear a face covering while in the lift line?
    No, state and local regulations do not currently require a face covering to be worn in lift lines or in other outdoor areas. Our lift line mazes will be set up in a manner that encourages physical distancing among guests.

    Am I required to wear a face covering while riding in the gondola?
    No. However, a face covering is strongly encouraged while riding in the gondola.

    Am I required to wear a face covering while in the mountain base areas?
    When outdoors at our mountain base areas, a face covering is not required. However, local ordinances do require that a face covering be worn in all indoor public spaces, including all of our base area and on-mountain lodges.

    Are Sun Valley employees required to wear face coverings while at work?
    All Sun Valley employees are required to adhere to all state and local ordinances pertaining to face coverings and physical distancing.

    How will Sun Valley maintain physical distancing on the mountain?
    Maintaining physical distancing on the mountain will continue to be a primary focus for us this season. Our lift line mazes will be set up in a manner that encourages physical distancing among guests and will also feature prominent signage reminding guests to physically distance. We will be loading our chairlifts and gondola at full capacity (gondola cabins will be sanitized at regular intervals throughout the day), but if you or a member of your party prefers to ride alone or does not wish to be grouped with guests from another party, please notify a lift attendant and they will gladly accommodate you.

    When will Bald Mountain and Dollar Mountain open?
    Bald Mountain opened for the season on November 25, 2021. Dollar Mountain is scheduled to open on December 17, 2021, weather and conditions permitting. For the latest conditions, weather, hours of operation, and lift statuses, check out the mountain report, download the Sun Valley app, or call (800) 635-4150.

    Will lift tickets be available every day of the season?
    We anticipate that lift tickets will be available for purchase every day this season (weather and conditions permitting). However, we strongly encourage you to purchase your lift tickets in advance online to guarantee your spot on the mountain, as there may be times throughout the season when we are required to put daily caps on the number of lift tickets sold at our base area ticket windows.

    Where can I buy lift tickets?
    Lift tickets can be purchased online, as well as at any of our mountain base area ticket windows. (We strongly encourage you to purchase your lift tickets in advance online to guarantee your spot on the mountain.) To locate the base area ticket window nearest you, check out our resort maps and guides or download the Sun Valley app.

    How do I pick up my Sun Valley season pass? 
    Detailed information about how and where to pick up your Sun Valley season pass will be emailed to every person who has purchased a pass for the 2021-2022 winter season. For additional info, please email lifttickets@sunvalley.com or call (208) 622-6136.

    Can I use my Epic pass at Sun Valley?
    Certain Epic passes allow guests to ski and ride at Sun Valley. For details on which Epic passes allow access to Sun Valley and to learn about other Epic pass holder perks, click here.

    Can I use my Ikon pass at Sun Valley?
    No, Sun Valley is not part of the Ikon pass.

    Can I use my Mountain Collective pass at Sun Valley?
    No, Sun Valley is not part of the Mountain Collective pass.

    Lodges & Restaurants

    What will the on-mountain dining experience be like this winter?
    We are operating all of our on-mountain lodges and restaurants this winter. To allow for physical distancing, indoor seating capacity has been reduced in all lodges and outdoor seating options have been expanded where possible. We have simplified some menus and are offering expanded grab-and-go food options.

    Will there be limited capacity in your on-mountain lodges?
    Our on-mountain lodges and restaurants will continue to offer skiers and riders a warm place to fuel up, relax, or meet friends and family for a much-needed break. Following state and local guidelines, we will be limiting capacity and prioritizing indoor seating for guests planning to dine with us.

    Do I have to wear a face covering in your on-mountain lodges and restaurants?
    Yes. Local ordinances require that a face covering be worn in all indoor public spaces.

    Do I have to make a reservation to use your on-mountain lodges and restaurants?
    Reservations are required at The Roundhouse and Averell’s. All other on-mountain lodges will be serving guests on a first-come, first-served basis. For restaurant reservations and additional info, please call (208) 622-2800.

    Can I bring my own food to eat in your on-mountain lodges?
    No. For health and safety reasons, we kindly request that you do not bring food from home to eat indoors at our lodges.

    Can I pay with cash at your on-mountain lodges and restaurants?
    Yes, we are accepting cash in addition to credit and debit cards.

    Can I store my backpack/boot bag/shoes in or around your base area lodges?
    No, guests are not permitted to store their bags, clothing, shoes, or other belongings in or around our base area lodges. (This includes stashing personal belongings under or behind tables, chairs, desks, and staircases, as well as behind trees, shrubs, or in other outdoor areas.) Instead, we ask that you please utilize our convenient bag check stations, available at all three of our mountain base areas.


    Click here to explore Sun Valley's on-mountain lodges and restaurants.

    SnowSports Lessons

    Which SnowSports school programs are you offering this winter?
    We are offering adult and children's SnowSports lessons on both Bald and Dollar Mountains, focusing on private instruction and small group sizes in order to offer a healthy, safe, and high-quality instructional experience. Please click here to view and register for our current SnowSports lesson offerings.

    Do I need to reserve my SnowSports lesson in advance?
    We strongly encourage all guests to book their SnowSports lessons in advance online. However, we ARE accepting walk-up reservations for SnowSports lessons this season, subject to availability. Walk-up reservations are handled on a first-come, first-served basis and can be made at our SnowSports desks inside our River Run, Warm Springs, and Dollar Mountain base area lodges.

    Are lift tickets included with SnowSports lessons?
    Some SnowSports lessons include lift tickets and others do not. For details about specific SnowSports offerings, please click here. Should you need to purchase a lift ticket, we strongly encourage you to purchase it in advance online to guarantee your spot on the mountain.

    Who can I contact for questions about SnowSports lessons?
    Please email us at snowsports@sunvalley.com and a member of our SnowSports team will get back to you promptly.

    Ski & Snowboard Rentals

    Are you offering ski and snowboard rentals this season?
    Yes, we are offering ski and snowboard rentals at our Pete Lane's Mountain Sports locations at our River Run, Warm Springs, and Dollar Mountain base areas. Click here for more information and to book your rentals online.

    Do I need to book my rental in advance?
    Yes. All rental reservations must be booked at least 24 hours in advance; we are not accepting walk-in rental reservations. Click here or call (208) 622-6127 to book.

    Are lift tickets included with my rental?
    No, ski and snowboard rentals do not include lift tickets. We strongly encourage you to purchase your lift tickets in advance online to guarantee your spot on the mountain before booking your ski or snowboard rental.

    Can I store my bags/clothes/shoes in your base area lodges after picking up my rental equipment?
    No, guests are not permitted to store their bags, clothes, shoes, or other belongings in or around our base area lodges. (This includes stashing personal belongings under or behind tables, chairs, desks, and staircases, as well as behind trees, shrubs, or in other outdoor areas.) Instead, we ask that you please utilize our convenient bag check stations, available at all three of our mountain base areas.

    Who can I contact for questions about ski and snowboard rentals?
    Please email rent@sunvalley.com or call (208) 622-6127.

    Health & Safety

    What steps is Sun Valley taking to ensure the health and safety of its guests?

    • Effective September 15, 2021, city ordinances in Sun Valley and Ketchum require everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • All Sun Valley Resort employees are required to adhere to the city ordinances.
    • Hand sanitizer dispensers are placed at key guest entrances and contact areas. Guests are encouraged to sanitize their hands upon entry to resort shops, restaurants, and buildings.
    • Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, or moving around the property. All resort properties and retail outlets comply with local and/or state-mandated occupancy limits.
    • Our properties use cleaning products and protocols that meet EPA and CDC guidelines, such as eMist electrostatic disinfectant sprayers. These protocols are approved for the treatment of and are effective against viruses, bacteria, and other airborne and bloodborne pathogens.
    • The frequency of cleaning and sanitation has been increased in all public spaces with an emphasis on high-contact surfaces including, but not limited to, ticketing areas, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, dining surfaces, and seating areas. 
    • All meeting and banquet spaces are set up promote physical distancing among guests during events.
    • Pool seating allows six feet of distance among groups of guests. 
    • We have amended our housekeeping policies to help minimize the interaction between our employees and guests’ personal items. Daily Housekeeping service will be by request.  Housekeeping service includes towel and linen replacement as outlined in our in-room green program, bathroom amenity replacement, a bed linen re-tuck and pillow plump, and trash removal. Sun Valley Lodge guests will be able to request Turndown Service as well. If you would like these services, please notify our front desk upon check-in. We look forward to your stay with us at Sun Valley Resort and if there is anything you need please do not hesitate to ask.


    What is Sun Valley asking of its guests?

    We ask that our guests adhere to the following personal health and hygiene standards:

    • Effective September 15, 2021, city ordinances in Sun Valley and Ketchum require everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • Do not visit if you are feeling ill or experiencing any symptoms related to COVID-19 or any other contagious illness
    • Wash hands frequently with soap and water for at least 20 seconds
    • Use hand sanitizer frequently. Hand sanitizer stations are available throughout the resort.
    • Avoid touching your face
    • Cover coughs and sneezes (into a tissue, sleeve, or elbow)
    • Avoid contact with high-touch surfaces (handrails, maps, etc.) when possible
    • Follow any other standards provided by the CDC, Idaho Department of Health, and/or the Blaine County Health Department
    • Maintain social distancing of at least six feet when in a public setting
    • Vulnerable individuals (aged 60 and older, individuals who are immunocompromised, or have underlining health conditions) should follow the guidelines set forth by the CDC and take enhanced precautions
    • Please voice concerns to staff if you see others not adhering to health and safety measures.


    What steps are Sun Valley's employees taking with regards to health and safety?

    • Effective September 15, 2021, all Sun Valley Resort employees are required to adhere to the Sun Valley and Ketchum city ordinances requiring everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • Correct hygiene and frequent handwashing with soap are vital to help combat the spread of COVID-19. Team members are encouraged to wash their hands frequently, or use hand sanitizer when a sink is not available.
    • Employees receive training on COVID-19 safety and sanitization protocols. In areas with regular guest contact, the frequency of sanitization to surfaces has been increased. These areas include Housekeeping, Food & Beverage, Retail, Ticketing, Lift Operations, Mountain Patrol, and Security.
    • Daily health screenings are conducted with staff in which temperature checks and answers to COVID-19-related questions are required. If staff are experiencing any symptoms or have family experiencing symptoms, they are required to stay at home.



    How do I stay up to date with information and changes at Sun Valley Resort?

    Please check our website, social media channels, sign up for our email communications, and download the Sun Valley app for the most up-to-date information.

    Still have questions? Please send us an email.
    Lift ticket and season pass questions: lifttickets@sunvalley.com
    SnowSports questions: snowsports@sunvalley.com
    Ski and snowboard rental questions: rent@sunvalley.com
    Lodging reservations: reservations@sunvalley.com

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