For the last 83 years, Sun Valley Resort has thrived by providing guests access to a healthy outdoor lifestyle. The safety, health and well-being of Sun Valley’s guests, staff and the local community have always been of the utmost importance. As Sun Valley looks forward to welcoming guests back to the resort this summer, a number of new protocols and procedures have been set forth to ensure every guest can safely recreate and enjoy all the vitality and fresh air the outdoors have to offer.
Summer operating plans in each of the resort areas have been extensively updated with guidance and scientific expertise from the Centers for Disease Control (CDC), Idaho Department of Health, and Blaine County Health Department.
Sun Valley Resort is committed to following all state and local health orders and will be continuously adjusting operations and safety protocols to protect the health of staff, guests and local community. The following is a list of precautions the resort is currently taking to ensure the highest standards of cleanliness and safety are adhered to.
Sun Valley is committed to following all state and local health orders and will be continuously adjusting operations and safety protocols to protect staff and guests.
- Hand sanitizer dispensers, touch-less whenever possible, will be placed at key guest entrances and contact areas. Guests will be required to hand sanitize upon entry.
- Physical Distancing Guidelines - Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, or moving around the property. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Guests will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from others whenever possible. All resort properties and retail outlets will comply with local or state-mandated occupancy limits.
- Signage providing instructions to both Sun Valley guests, staff, and vendors will be placed prominently throughout the resort and its lodging properties providing guidance and instructions on social distancing and the request for wearing of a face cover/mask. Floor markings will be used in common spaces and areas of the potential congregation to maintain distancing.
- Our properties use cleaning products and protocols that meet EPA & CDC guidelines, such as eMist electrostatic disinfectant sprayers. These protocols are approved for the treatment of and are effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to obtain an uninterrupted supply of cleaning supplies and all required PPE.
- The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, ticketing areas, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, dining surfaces, and seating areas.
- Restaurants will reduce seating capacity to allow a minimum six-feet distance between each seated group.
- Meetings and Banquet set-up will promote physical distancing between guests in all meetings and events.
- Pool seating will allow six feet of distance between groups of guests.
We ask that our guests follow strict personal health and hygiene standards, including:
- Do not visit if you are feeling ill or experiencing any symptoms related to COVID-19 or any other contagious illness
- Wash hands frequently with soap and water for at least 20 seconds
- Use hand sanitizer frequently, stations will be available throughout the resort
- Avoid touching your face
- Cover coughs and sneezes (into a tissue, sleeve, or elbow)
- Avoid contact with high-touch surfaces (handrails, maps, etc.)
- Follow any other standards provided by the CDC, Idaho Department of Health and the Blaine County Health Department
- Maintain social distancing of at least six feet when in a public setting
- Please wear a facemask during your visit when social distancing measures are difficult to maintain, especially when interacting with staff members
- Vulnerable individuals (aged 60 and older, individuals who are immunocompromised, or have underlining health conditions) should follow the guidelines set forth by the CDC and take enhanced precautions
- Please voice concerns to staff if you see others not adhering to health and safety measures.
- Enjoy the great outdoors, activities, and experiences Sun Valley has to offer while embracing safety.
- Correct hygiene and frequent handwashing with soap are vital to help combat the spread of virus. All team members have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving lift conveyances, going on break and before or after starting a shift. Food and Beverage employees will follow this directive at least once every 30 minutes.
- All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Retail, Ticketing, Lift Operations, Mountain Patrol, and Security.
- Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on the property in settings where physical distancing measures cannot be or may be difficult to maintain. Gloves will be provided to employees whose responsibilities require them as determined by medical experts and changed frequently based on guidelines from CDC and local health organizations.
- All employees will have a daily health screening where their temperature is taken and recorded as well as answer questions relating to COVID-19. If staff is experiencing any symptoms or have family experiencing symptoms, staff are required to stay at home.