Health and Safety

For the last 84 years, Sun Valley Resort has thrived by providing guests access to a healthy outdoor lifestyle. The safety, health and well-being of Sun Valley’s guests, staff, and the local community have always been of the utmost importance. As Sun Valley looks forward to welcoming guests, a number of new protocols and procedures have been set forth to ensure every guest can safely recreate and enjoy all the vitality and fresh air the outdoors have to offer.

Operating plans in each of the resort areas have been extensively updated with guidance and scientific expertise from the Centers for Disease Control (CDC), Idaho Department of Health, and Blaine County Health Department.

Sun Valley Resort is committed to following all state and local health orders and will be continuously adjusting operations and safety protocols to protect the health of staff, guests and local community. The following is a list of precautions the resort is currently taking to ensure the highest standards of cleanliness and safety are adhered to.

Sun Valley is committed to following all state and local health orders and will be continuously adjusting operations and safety protocols to protect staff and guests. For additional resources, learn more about Mindfulness in the Mountains. 

 

    Keeping Guests Safe
    • Effective September 15, 2021, city ordinances in Sun Valley and Ketchum require everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • All Sun Valley Resort employees are required to adhere to the city ordinances.
    • Hand sanitizer dispensers are placed at key guest entrances and contact areas. Guests are encouraged to sanitize their hands upon entry to resort shops, restaurants, and buildings.
    • Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, or moving around the property. All resort properties and retail outlets comply with local and/or state-mandated occupancy limits.
    • Our properties use cleaning products and protocols that meet EPA and CDC guidelines, such as eMist electrostatic disinfectant sprayers. These protocols are approved for the treatment of and are effective against viruses, bacteria, and other airborne and bloodborne pathogens.
    • The frequency of cleaning and sanitation has been increased in all public spaces with an emphasis on high-contact surfaces including, but not limited to, ticketing areas, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, dining surfaces, and seating areas. 
    • All meeting and banquet spaces are set up promote physical distancing among guests during events.
    • Pool seating allows six feet of distance among groups of guests. 
    • As we welcome guests back to Sun Valley Resort, we have amended our housekeeping policies to help minimize the interaction between our employees and guests’ personal items. Daily Housekeeping service will be by request.  Housekeeping service includes towel and linen replacement as outlined in our in-room green program, bathroom amenity replacement, a bed linen re-tuck and pillow plump, and trash removal. Sun Valley Lodge guests will be able to request Turndown Service as well. If you would like these services, please notify our front desk upon check-in. We look forward to your stay with us at Sun Valley Resort and if there is anything you need please do not hesitate to ask.
    Asking of Our Guests

    We ask that our guests adhere to the following personal health and hygiene standards:

    • Effective September 15, 2021, city ordinances in Sun Valley and Ketchum require everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • Do not visit if you are feeling ill or experiencing any symptoms related to COVID-19 or any other contagious illness
    • Wash hands frequently with soap and water for at least 20 seconds
    • Use hand sanitizer frequently. Hand sanitizer stations are available throughout the resort.
    • Avoid touching your face
    • Cover coughs and sneezes (into a tissue, sleeve, or elbow)
    • Avoid contact with high-touch surfaces (handrails, maps, etc.) when possible
    • Follow any other standards provided by the CDC, Idaho Department of Health, and/or the Blaine County Health Department
    • Maintain social distancing of at least six feet when in a public setting
    • Vulnerable individuals (aged 60 and older, individuals who are immunocompromised, or have underlining health conditions) should follow the guidelines set forth by the CDC and take enhanced precautions
    • Please voice concerns to staff if you see others not adhering to health and safety measures.
    Employee Safety
    • Effective September 15, 2021, all Sun Valley Resort employees are required to adhere to the Sun Valley and Ketchum city ordinances requiring everyone, regardless of vaccination status, to wear a face covering while in indoor public spaces.
    • Correct hygiene and frequent handwashing with soap are vital to help combat the spread of COVID-19. Team members are encouraged to wash their hands frequently, or use hand sanitizer when a sink is not available.
    • Employees receive training on COVID-19 safety and sanitization protocols. In areas with regular guest contact, the frequency of sanitization to surfaces has been increased. These areas include Housekeeping, Food & Beverage, Retail, Ticketing, Lift Operations, Mountain Patrol, and Security.
    • Regular health screenings are conducted with staff where temperature checks and answers to COVID-19 related questions are required. If staff are experiencing any symptoms or have family experiencing symptoms, they are required to stay at home.

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